Intelligent Intake App^®

Just like in our home neighborhood, we all share the responsibility to contribute to a “workplace neighborhood” that is Safe, Secure and Trustworthy. The app provides every member of your staff the opportunity to share concerns related to these areas.

General complaints, false accusations or spreading rumors you know are false. Concerns shared via the app are received by your organization’s management, whose job it is to thoughtfully review each submission. False or misleading submissions are considered misuse of the platform and subject to further action.

No, as long as you feel comfortable and are able to do so, speaking directly with those responsible for addressing your concern should be your first step. Follow current company policy in this regard.

Please see download instructions in the “How to Download and Install” section of the FAQ page for more information. A direct link to the desktop version is also available.

You may incur a fee related to the “text to download” process for downloading the app. You can avoid this by typing in the unique web address for your company’s version of the app directly into the search bar of your browser. While we’ve designed the app to uses only the minimum information required when you share a concern, using the app requires an active internet connection. The amount of data sent is typically very small, about the same as an average web page. If you are still concerned about your data usage, only use the app when connected to WiFi.

Very little, it’s much less than an app that your download from an app store.

Yes. We have a version of the app that is designed use on your laptop or desktop computer. See the link on this this page to your company’s version.

No, the app is for sharing concerns related to non-emergency issues only.

If you choose to submit an an anonymous concern we do not provide your employer information that could identify the device that was used to provide the report. This platform is subject to the laws of the State of Michigan and the Unites States of America and must comply with all relevant laws and regulations. This means that we may be required to comply with legal requests for information. See our Privacy Policy and User Agreement for more complete information on this topic.

Once you’re done providing details, press the “Done” button on the upper-right of the screen.. On the next screen, you’ll see the text “I want to submit anonymously” and a slider button. Slide it so it says “Yes” - now you’re now submitting an anonymous concern™.

Choose the category that you think best fits the issue (Safety, Security or Ethics). If you are still unsure or if the issue clearly does not fit one of those areas, please choose “Other.”

Please complete as many questions as possible. The more information you provide the more likely it is that your concern will be addressed promptly and completely.

Yes. Adding a photo is easy. While responding to the “What Happened” question, click the “Add Photos.” Then just select a photo from your photo library or take a new picture.

Very few concerns will result in follow up questions being asked via the app. Still, you may want to check for additional questions by tapping the “Previous Concern” button on the main screen. Follow-up isn’t always needed though, so don’t be disappointed if there is not a question waiting for you.

Yes. Updating a concern or answering a question via the app uses the same process as submitting the original concern.

We make providing follow-up information easy, even when you send the first concern anonymously. Open the app and click on the “Update Concern” button on the bottom-left of the screen. On the next screen, select or enter the “concern ID” number you received when you sent your previous concern and tap the “Update This Concern” button. You can now enter additional information while remaining anonymous.

No. For privacy and security reasons there is no notification sent when an action is taken based on your concern.

Use the round “X” button in the lower right portion of your screen to start over.

No. We do this to protect your privacy and make sure no one else can see what you previously shared. You can always add extra content to your report using the “Update Concern” feature.

The only thing stored on your phone is the concern ID number.

the app uses an encrypted web portal to protect your submission, beginning at the moment you enter your first answer. You cannot access or download the information that was previously shared.

You can do this by clearing the device’s browser cache.

Yes, you can use the “voice to text” feature on your device. You can also leave an audio message on the “What Happened” page by using the “Add Audio” button.

At this time the app is designed for use only in the United States. Please see the Privacy and User agreements for more information on this topic.

At this time the app currently requires an active cellular data or WiFi connection. It does not support offline or Airplane mode use.

If this happens simply close the app and go back to your phone’s home screen. Check that you have an active data connection (you should see a 3G or 4G and at least 1 signal bar in the notification area), then try clicking on the app icon again. If the problem persists, please let our tech team know via either via chat or “Contact Us” portal.

See the “Contact Us” section of this FAQ. Please contact your supervisor or manager for questions related to how your company’s uses of the Intelligent Intake App®.